Cancellation & Refund Policy
At ZOXI India, we aim to provide a simple and transparent shopping experience. This Cancellation & Refund Policy explains the conditions under which customers can cancel orders and request refunds.
1. Order Cancellation
Customers may request cancellation of an order before it is processed or dispatched.
To request cancellation, please contact ZOXI customer support as soon as possible with your order number.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return policy after delivery.
2. Cancellation After Dispatch
Orders that have already been dispatched generally cannot be cancelled.
If the customer refuses delivery or requests cancellation after dispatch, any applicable shipping, return, or handling costs may be deducted from the refundable amount.
3. Refund Eligibility
A refund may be provided in applicable situations, including:
- An eligible order is successfully cancelled before dispatch.
- The product received is damaged or defective.
- The wrong product was delivered.
- An eligible product cannot be fulfilled due to stock or availability issues.
- A return is approved under the applicable ZOXI return policy.
- Payment was successfully received but the order could not be fulfilled.
Refund eligibility may vary depending on the product category and the specific terms mentioned on the product page.
4. Food & Consumable Products
For food, grocery, edible, and other consumable products, refunds and returns are subject to product-specific conditions.
If you receive a product that is damaged, leaking, expired, spoiled, or incorrect, please contact ZOXI promptly with your order details and clear photographs.
After review, an eligible replacement or refund may be provided.
5. Refund Process
Once a cancellation or refund request is approved, the refund will generally be initiated through the original payment method or another suitable payment method.
The time required for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or financial institution.
6. Shipping Charges
Shipping charges may not be refundable in cases where the order has already been dispatched or returned due to customer-related reasons.
For cancellations or refunds caused by an issue attributable to ZOXI, the applicable shipping amount may be considered for refund after review.
7. Failed or Unsuccessful Payments
If your payment is deducted but the order is not successfully created, please contact ZOXI with the payment transaction details.
We will verify the payment status. If the amount has been received by us but the order cannot be fulfilled, an applicable refund will be initiated.
If the payment was not received by ZOXI, the amount may be automatically reversed by the payment gateway or banking system according to its processing timelines.
8. Refund for Unavailable Products
If an ordered product becomes unavailable after payment, ZOXI may contact the customer regarding available options.
Depending on the customer’s preference and circumstances, the order may be modified, replaced with an alternative product, or refunded.
9. Return-Related Refunds
If a product is eligible for return and the return is approved, the refund will be processed after the returned product is received and inspected, where applicable.
Products must meet the conditions specified in the ZOXI India Returns & Refund Policy.
10. Non-Refundable Situations
Refunds may not be provided where:
- The product was damaged due to customer misuse or improper handling.
- The customer provided an incorrect or incomplete delivery address.
- The customer refuses or fails to accept delivery for reasons unrelated to a ZOXI error.
- The product has been used, altered, or damaged after delivery.
- The product does not meet the applicable return conditions.
- A product is specifically marked as non-returnable on its product page.
11. Promotional Orders
Orders placed using discount codes, special offers, free-shipping promotions, or other promotional benefits may be subject to additional terms.
Refunds or cancellations involving promotional offers will be handled according to the applicable offer terms.
12. How to Request Cancellation or Refund
To request a cancellation or refund:
- Contact ZOXI customer support.
- Provide your order number and registered contact details.
- Clearly mention the reason for cancellation or refund.
- Provide photographs, videos, or payment information where required.
- Our team will review your request and communicate the next steps.
13. Policy Updates
ZOXI India reserves the right to update or modify this Cancellation & Refund Policy when required. Any updated policy will be published on this website.
14. Contact Us
For cancellation, refund, payment, or order-related queries, please contact:
ZOXI India
🌐 Website: www.zoxi.in
📞 Phone: +91 6381309270
📧 Email: care@zoxi.in
ZOXI India – Simple Shopping. Trusted Service.