Returns & Refund Policy
At ZOXI India, we strive to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement in accordance with this policy.
1. Return Eligibility
A product may be eligible for return or replacement if:
- You received a damaged or defective product.
- You received a wrong or different product from what you ordered.
- The product received is missing essential components or accessories, where applicable.
- The product qualifies for return according to its specific product listing.
Return eligibility may vary by product category. Please check the product page for any product-specific return conditions before placing your order.
2. Return Request Period
Return or replacement requests should generally be submitted within 7 days of delivery.
To help us process your request quickly, please contact ZOXI as soon as you notice an issue with your order.
3. Conditions for Returns
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging, labels, tags, and accessories, where applicable.
- Include the original invoice or order details.
- Not show signs of misuse, alteration, damage, or unauthorized repair.
Products that do not meet the applicable return conditions may not be accepted.
4. Food & Consumable Products
For food, grocery, edible, or other consumable products, returns may be restricted for hygiene and safety reasons.
If you receive a consumable product that is damaged, leaking, expired, spoiled, or incorrect, please contact us promptly with your order details and clear photographs of the product and packaging.
Eligible cases will be reviewed and may qualify for a replacement or refund.
5. Customized Products
Customized, personalized, made-to-order, or specially prepared products may not be eligible for return or cancellation once production or processing has started, except where the product is defective, damaged, or incorrectly supplied.
6. How to Request a Return
To request a return, replacement, or refund:
- Contact ZOXI customer support with your order number.
- Explain the reason for the return request.
- Provide photographs or videos where required, particularly for damaged or incorrect products.
- Our team will review the request and provide further instructions.
- If approved, the return or replacement process will be initiated.
7. Refunds
If a refund is approved, the amount will generally be processed through the original payment method or another appropriate payment method.
Refund processing time may depend on your bank, payment gateway, or financial institution.
Shipping charges may or may not be refundable depending on the reason for the return and the applicable product policy.
8. Replacement
Where applicable, ZOXI may offer a replacement instead of a refund.
Replacement availability will depend on product stock and other applicable conditions. If a replacement is unavailable, an eligible refund may be offered.
9. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
The product listing will specify any applicable non-returnable conditions.
10. Order Cancellation
Cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been dispatched or entered into fulfillment, cancellation may not be possible. Please contact us as soon as possible if you need to cancel an order.
11. Damaged or Tampered Packages
If your package arrives visibly damaged or tampered with, please take photographs before opening it, where possible.
Contact ZOXI customer support promptly with the order details and supporting images so that we can investigate the issue with the delivery partner.
12. Important Note
ZOXI India reserves the right to review each return, replacement, refund, and cancellation request based on the product type, order details, condition of the product, and applicable terms.
This policy may be updated from time to time to reflect changes in our products, services, or applicable requirements.
13. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact:
ZOXI India
🌐 Website: www.zoxi.in
📞 Phone: +91 6381309270
📧 Email: care@zoxi.in
ZOXI India – Your Trusted Online Shopping Destination.