Shipping Policy
At ZOXI India, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Orders are generally processed and dispatched within 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Processing time may vary depending on product availability and order volume.
2. Delivery Time
Delivery timelines depend on your delivery location and courier service.
- Chennai & Nearby Locations: Approximately 2–5 business days
- Other Locations in India: Approximately 3–7 business days
- Remote Locations: Additional delivery time may apply.
The delivery timelines mentioned above are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier issues, natural events, or other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges will be calculated and displayed at checkout before you place your order.
ZOXI may occasionally offer free shipping or promotional shipping offers. Such offers will be subject to the terms and conditions mentioned during the promotion.
4. Order Tracking
Once your order is dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking details to monitor your shipment until delivery.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Door/House number
- Street and area
- City
- State
- PIN code
- Valid contact number
ZOXI India will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated address details provided by the customer.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their delivery policies.
If an order cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery is refused, the shipment may be returned to ZOXI.
Additional charges may apply for re-shipping a returned order, where applicable.
7. Damaged or Tampered Packages
Please check your package at the time of delivery.
If you receive a package that appears damaged, opened, or tampered with, please take photographs and contact ZOXI customer support as soon as possible with your order details.
We will review the issue and provide appropriate assistance according to our return/replacement policy.
8. Missing Items or Incorrect Products
If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order number and relevant photographs.
Our team will review the issue and assist you accordingly.
9. Delivery Delays
While ZOXI India works to ensure timely delivery, unforeseen circumstances may occasionally cause delays.
These may include:
- Courier service disruptions
- Severe weather
- Public holidays
- Natural disasters
- Transportation delays
- Address-related issues
- High-volume sale periods
We appreciate your understanding in such circumstances.
10. Shipping Availability
ZOXI India currently focuses on delivery across India, subject to courier service availability for the selected PIN code.
If your PIN code is not serviceable, you may be contacted by our team regarding alternative delivery options or order cancellation.
11. Contact ZOXI
For questions regarding shipping, delivery status, or your order, please contact the ZOXI India support team using the contact details available on our website.
ZOXI India – Bringing Quality Products to Your Doorstep.
Website: www.zoxi.in
Phone: +91 6381309270
Email: care@zoxi.in