Privacy Policy

Effective Date: [Insert Date]

At ZOXI India, we respect your privacy and are committed to protecting the personal information you share with us while using our website and online shopping services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

When you visit or use the ZOXI website, place an order, or contact us, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and delivery address
• PIN code and location details required for delivery
• Order and purchase information
• Payment and transaction-related information
• Customer support communications
• Information you voluntarily provide through forms or other interactions

We collect only the information reasonably required to provide and improve our services.

2. Payment Information

Payments may be processed through third-party payment gateways or service providers.

ZOXI India does not intend to store complete sensitive payment information such as card numbers, CVV numbers, passwords, or banking credentials on its own servers. Payment information may be handled directly by authorized payment service providers according to their respective privacy and security policies.

3. How We Use Your Information

We may use your information to:

• Process and fulfill your orders.
• Arrange product delivery.
• Confirm payments and transactions.
• Provide order tracking and updates.
• Respond to customer support requests.
• Process cancellations, returns, replacements, and refunds.
• Improve our products, website, and customer experience.
• Send important service-related communications.
• Prevent fraud, misuse, and unauthorized transactions.
• Comply with applicable legal and regulatory requirements.

With your consent where required, we may also use your contact information to send promotional offers, product updates, and marketing communications.

4. Cookies & Similar Technologies

ZOXI may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

Cookies may also be used by certain third-party services integrated with our website, such as analytics, advertising, payment, or other technology providers.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

ZOXI India does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and logistics partners for order delivery.
• Payment gateways and payment service providers.
• Website hosting and technology service providers.
• Analytics and website performance providers.
• Customer support or communication service providers.
• Professional, legal, regulatory, or government authorities where required by law.

Such information will be shared only to the extent reasonably necessary for the relevant purpose.

6. Data Security

ZOXI India takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when accessing online services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer support, accounting, legal, regulatory, dispute resolution, and legitimate business requirements.

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

8. Third-Party Services & Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

ZOXI India is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

9. Children’s Privacy

ZOXI India does not knowingly request or collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

10. Marketing Communications

If you have provided appropriate consent, ZOXI may send promotional communications regarding products, offers, discounts, or services.

You may request to stop receiving promotional communications at any time by using the available unsubscribe option or contacting us.

You may still receive essential communications related to orders, payments, deliveries, returns, refunds, and other transactions.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent for certain processing activities.
• Opt out of promotional communications.
• Raise concerns regarding the handling of your personal information.

Requests may be subject to verification and applicable legal requirements.

12. Changes to This Privacy Policy

ZOXI India may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page with the revised effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

ZOXI India
🌐 Website: www.zoxi.in
📞 Phone: +91 6381309270
📧 Email: care@zoxi.in

ZOXI India – Your Privacy Matters.